Provides people management with respect to work assignments and administrative actions; analyzes training needs for project-specific work and core competencies, and then provides training opportunities to staff members to meet those needs; collaborates with project and functional managers to deliver results while focusing on productivity, high quality and cost effective people solutions; mentors and coaches staff in the arena of task and mission accomplishment with a focus on industry best practices; manages resource pools specifically focused on skill development, career assistance, performance management and utilization; and, helps resolve conflicts between competing project/work assignment needs.

Primary Responsibilities:
The Resource Manager is a proven people leader. The Resource Manager is responsible for coordinating the availability and expertise of resources to support approved projects, system improvements, and ad-hoc or emergency requests across the Technology Products organization. The Resource Manager effectively manages people in cooperation with functional and project managers by fully understanding the overall system and business impacts of each assignment. Resource management partners with HR to ensure alignment with the Asurion Core Values.

Qualifications:
• Strong ability to see the \'big picture\' and aptitude to implement strategies that align tasks/people/requirements for success in meeting the department and business goals
• Effectively manages the administrative activities of the resource group including employee maintenance such as time off approvals, performance appraisals, training and professional development, and promoting a positive working environment
• Identifies training requirements for team members based on skill assessment and facilitates the scheduling and coordination of training
• Provides the strategy for the creation of processes and procedures, and measurement of resource management activities with input from affected groups and individuals
• Maintains knowledge of systems, tools, and processes used by Technology Products
• Maintains knowledge of the business processes that drive the work of the Technology Products department
• Ensures resource workload is clearly defined and leveled across the organization or department
• Maintains a strong level of understanding of the Asurion markets and has a forward looking perspective on strategic business needs
• Encourages an open, learning, and progressive environment
• Ensures proper personnel status notifications are relayed to project and functional managers through the approved protocols
Specific Job Duties
• Facilitates the development and maintenance of a clear and concise statistical and metric-based reporting of activities via status reports and dashboards
• Recruits and interviews prospective staff to fill project and functional needs, including full-time employees, on-site contractors, and off-shore contractors
• On-boards new hires by orienting them to the company and coordinating functional training, and prepares staff members for new assignments by providing project-specific guidance, familiarization, and training
• Maintains an inventory of core competency skills and tracks individuals’ skills by proficiency, frequency and context of use
• Manages resource utilization with respect to project and functional staffing needs, measuring productivity, forecasting future staff needs, identifying skill development needs and capacity planning
• Develops staff skills by ongoing gap analysis of skill utilization and core competencies versus functional needs, identifying appropriate internal and external training and mentoring mechanisms to close the gap, scheduling the appropriate training in planned intervals between scheduled work assignments, and evaluating effectiveness of the overall training curriculum and delivery methods
• Assists staff members with career development by coordinating individual development plans, coaching and mentoring, and preparing the staff member for promotion and/or successively more responsible positions
• Manages performance by setting performance goals, assigning performance objectives, aligning individual and collective goals, collecting performance feedback, conducting performance reviews, and disciplinary actions
• Initiates staffing requests for both full time and contracting resources
• Define and maintain a vendor scorecard to drive quality and cost effective resource solutions

General
• Bachelor’s degree in Business, Computer Sciences or related field (an equivalent combination of related education, training, and experience may be considered)
• 5 - 8 years resource planning and people management
• 8 years experience in one or more of the following areas (or combination thereof):
o Telecommunications industry
o Insurance / claims industry
o Relevant IT Discipline
• Understanding of SDLC processes and methodologies like: MSF, RUP, Agile, and SCRUM
• Skill in diagnosing and solving complex problems as well as providing detailed risk analysis with appropriate mitigation strategies and cost-benefit analyses
• Superior oral and written communication skills. Ability to exhibit a commanding presence when necessary.
• Superior user-level computer skills including common business applications such as MS Windows and MS Office including Excel, Word and Powerpoint.
• Knowledge of theory and principles of project and resource management
Technical and Management Experience
• 5+ years resource planning, SDLC management, or similar experience
• Experience reporting in a clear, detailed, and analytical style using fact-based metrics; setting aside all personal bias and subjectivity is required
• Strong knowledge of system integration, ETL, technical operations, or related areas
• Ability to handle multiple assignments and prioritize work for self and others
• Excellent time management skills
• Exemplary track record for carrying a set of tasks from start to finish and meeting deliverable targets
• Ability to work independently and as part of a team
• Strong desire to belong to a successful team
• Demonstrates self-motivation and positive energy
• Proven resource management track record
• Comprehensive knowledge of industry best practices approach to growing people and solving problems
• An entrepreneurial spirit while applying proven practices and processes
• Ability to easily adapt to a changing environment and resist distractions contrary to primary objectives
• Devotion to customer service both internal and external
• Embodies trust and respect

Asurion is one of the largest and fastest growing subscriber-based businesses in North America. We serve millions of wireless customers worldwide and are the industry leader in Handset Insurance Services, Warranty Management and Equipment Maintenance Services, Debt Protection, Mobile Applications and Roadside Assistance Services. We offer end-to-end solutions.

We create it, develop it, sell it and service it. Asurion has been recognized as Ernst & Young Entrepreneur of the Year and as the Association for Corporate Growth’s Emerging Growth Company of the Year. To learn more about Asurion please